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Shipping policy

Shipping Policy

At East Coast Floor Supply, we’re committed to delivering your wood flooring and supplies quickly, safely, and affordably. Please review our shipping and delivery terms below.

Free Local Delivery

We offer free local delivery within a 17-mile radius of our store. (Enter Your Address at check out to see if you qualify)

  • Same-day or next-day delivery is available for most in-stock items.

  • Applies to all flooring materials, tools, and supplies.

  • Our delivery team will contact you to confirm the best delivery time.

  • Orders under $150 may be subject to a small delivery fee based on distance.

Free Shipping on Orders Over $150

Enjoy free delivery on all orders over $150 (before tax) within our service area.

  • Orders under $150 include a standard delivery charge based on size, weight and distance.

  • Applies to both residential and commercial addresses.

Free Wood Flooring Delivery – Selected States

We provide FREE wood flooring delivery to select states:
New Jersey (NJ), New York (NY), Pennsylvania (PA), and Connecticut (CT).

  • Delivery typically takes 2-3 business days, depending on location. (SAME DAY DELIVERY ALSO AVAILABLE)

  • Applies only to eligible wood flooring products and select zip codes.

Order Processing & Handling

  • Orders are processed Monday through Friday, excluding holidays.

  • Most in-stock orders ship or deliver within 1–2 business days.

  • Same-day delivery may be available for orders placed before 11 AM (local time).

  • Special-order or custom products may require additional processing time.

Domestic Shipping

For customers outside our local delivery area:

  • All orders are shipped via trusted domestic carriers (UPS, FedEx, or Freight services).

  • Delivery times vary based on carrier, location, and shipping method selected at checkout.

  • Tracking information will be provided once your order has shipped.

Freight & Oversized Orders

For large flooring or palletized shipments:

  • Deliveries are made via freight carrier or our in-house delivery service.

  • Deliveries are curbside only or First Floor only, unless otherwise arranged.

  • Please ensure someone is available to inspect and sign for the shipment.

Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Inspect all items upon delivery.

  • Report any issues within 24 hours to our customer support team.

  • We’ll arrange a prompt replacement or refund.

Questions or Special Requests

For special delivery needs or out-of-area shipping quotes, please contact us:
📞 [718-790-6973]
📧 [contact@eastcoastfloorsupply.com]

We take pride in providing fast, reliable service and ensuring your materials arrive on time and in perfect condition.